We strive to ensure complete customer satisfaction with every purchase. However, sometimes returns are necessary. Please do not hesitate to contact us – we are here to help.

We aim to be fully transparent regarding our products, services and policies. No hidden fees or surprises. While returns are allowed, some limitations apply which we feel are reasonable.

For custom items, we can only fix issues, not accept returns or refunds. If the product has the same size and colour as customized, modifications are possible.

Assembled items may only be exchanged for manufacturing defects, per our sole discretion. Returns are only accepted if the product remains completely untouched and unused. Scratches, stains, damages, alterations or modifications render the item non-returnable.

All purchases must be opened and inspected within 24 hours of receipt while maintaining original packaging. Failure to do so means we cannot be held responsible for any damage or faults, voiding return eligibility.

Non-refundable purchases include assembled/disassembled items, open furniture, used bedding without labels, mattresses/stuffed upholstery without tags, custom made items and modified/altered products. Additionally, we reserve the right to refuse any return or exchange and may request identification.

Items Specification:

While shipments of raw materials arrive each month from our providers, slight variations may occur between batches. Different stocks may exhibit minor differences in colors or textures. Customers who place multiple orders over time should expect their items to display some divergence in shades or surfaces as our production procedures develop continuously.

Mode of Return:

Refunds are handled through bank transfers within seven business days of cancellation. If you utilized a credit card for the original purchase, the amount will be credited back to that account. Please note this process requires more time than other options.

Mode of Cancellation:

Order retractions are solely permitted within twenty-four hours of placement, whether online or through a sales representative. Later, handling charges corresponding to the total must be deducted (dependent on price). Additionally, personalized creations cannot be returned for cash.

Special Orders:

Custom-made products are not eligible for returns or exchanges.

Delivery and Pickup Charges:

The initial shipping fee will be subtracted if the rationale for returning the goods is deemed invalid. Free delivery with an item results in a minimum collection cost of one hundred fifty Arab Emirates Dirham.

Notify within 24 hours:

Notification of the item’s arrival must happen within one day of receipt. Afterwards, we are unable to accept returns, and customized articles cannot be given back.

Refund Procedure

If the estimated time of arrival is considerably longer than what our representatives had previewed or discussed with you during the sales negotiations, it is understandable to retract (part of) the transaction. For such situations, do not hesitate to contact our customer care unit. They will skillfully handle the order cancellation upon your request. Note that the order can only be rescinded within twenty-four hours of when it was placed or validated. Approximately seven business days after initiating the refund, 95% of the funds spent will be returned to your bank account. 5% will be subtracted to account for banking charges incurred from retracting the order. Once an order has been shipped, it unfortunately cannot be cancelled any longer. Moreover, customized items and orders are excluded from any monetary reimbursements.

It is important to realize that Rukn Al Wadi Furniture FURNITURE retains the autonomy to modify its policies whenever deemed necessary. For this reason, we ask visitors and patrons to periodically review our return stipulations in case modifications have been instituted.